Courier + Delivery Info
Fast Dispatch, Fast Delivery
We want you to get your order super quickly, so we usually get your parcel out on the very next courier pick-up.
If you order before 2pm on a weekday, your order will leave the same day.
(If you order after 2pm or during the weekend, and your order will leave the very next business day.)
We use CourierPost who are New Zealand's most efficient couriers. Bay of Plenty and Auckland orders are usually delivered overnight, and it's usually 1-2 business days for the rest of the North Island and the South Island.
We'll send you the tracking number so you can track your parcel, but you'll also receive an email when your parcel is ready to leave, when it's on board with the courier, and another in the morning when its Out for Delivery. And if you're not at home, you also get one more email to let you know it's been successfully delivered.
If at any time you have any questions, email or call us - we're here to help.
Free Shipping over $50
We've made it nice and simple to shop from us by offering a
$6 flat rate anywhere in NZ and Free Shipping on orders over $50
This offer excludes rural addresses, Waiheke delivery and some larger items such as furniture and art prints.
Rural / Waiheke / PO Boxes
If you live in a rural delivery area or on Waiheke Island, couriers cost a little more. Please select the correct courier option at checkout. Once we've received your order, we may also need to contact you to arrange payment of any extra fee for Rural or Waiheke delivery.
Depending on the item ordered, we may not be able to deliver to a PO Box address.
We send Signature Not Required
Parcels are sent as Signature Not Required. If you want to ensure a signature is required, you must add a Note to your order so we can specify this to our couriers.
If we open an item for pre-order, we'll always advise the estimated time of delivery of the product. Sometimes, deliveries can be delayed through no fault of our own (due to international shipping hold-ups or other unforeseen circumstances) so please note we cannot guarantee a specific delivery date.
If you order more than one item, and any one of those items is pre order, all items will be shipped together when the pre-order item arrives. If you wish to receive in-stock items straight away, please place two separate orders.
Pre-orders are generally offered on products that either sell out quickly, or items we will only have limited numbers of, so we don't offer cancellations or refunds on pre-orders.
We're happy to ship internationally, just email us and we can give you a shipping quote/options.