Courier & Delivery Info

We want you to get your order as soon as possible. So, if you order and pay before midday (Monday - Friday) we'll do our best to get it on the courier for you that afternoon. If not, your order will be sent the very next business day after payment is received.

If you order over the weekend, we'll send to you on Monday morning.

If there is a delay for any reason, we'll let you know.

If you've purchased an item which is made to order or has a lead time associated with it, this will have been noted on the product page.

Need it Super Urgent?
If you need something urgently for any reason, email or call us - we'll always do our best to make it happen for you.

Once the courier has picked your order, the time it takes to get to you depends on where you are in the country, and whether you ordered on or just before the weekend. Bay of Plenty and Auckland orders are normally 1-2 working days, and it's usually 2-3 working days for the rest of the North Island and the South Island. These are guide times only.

We'll supply you with a tracking number so you can track your parcel. 

Rural / Waiheke / PO Boxes
If you live in a rural delivery area or on Waiheke, your courier will cost a little more. Please take care to select the correct courier option at checkout.  Once we've received your order, we may contact you to arrange payment of the Rural or Waiheke delivery fee.

Depending on the item ordered, we may not be able to deliver to a PO Box address.

Don't Want to Sign for It?
All parcels are sent as Signature Required. If you want to give permission for the courier to leave the parcel without a signature, please add a Note to your order. 

Flate Rate Shipping
We've made it nice and simple to shop from us by offering a flat-rate for shipping of $5 throughout New Zealand 
This excludes our large furniture items or rural/Waiheke deliveries

FREE Shipping over $75
Spend over $75 in our online store, and your shipping is on us.
This excludes our large furniture items or rural/Waiheke deliveries

$15 Shipping to Australia
Shipping to Australia is just $15, unless your order is extra heavy or bulky. We will contact you with a revised shipping price if this is the case.

Shipping to US, Europe & Rest of World
We're happy to give you a price for shipping to a country other than NZ and Australia. Just email us with what you want, and we'll get back to you with a price.

If we open an item for pre-order, we will always advise the estimated time of delivery of the product. Sometimes, deliveries can be delayed through no fault of our own (due to international shipping hold-ups or other unforeseen circumstances) so please note we cannot guarantee a specific delivery date.

Pre-orders are usually offered on products that either sell out quickly, or items we will only have limited numbers of, and as such, we don't offer cancellations or refunds on pre-orders.




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