Returns + Exchanges
Want to Return Something?
We want you to love what you ordered from us - but if you don’t, you’re welcome to return it in accordance with our Returns Policy.
To be returned, an item must be in its original condition and original intact packaging, with no signs of use or wear.
We can offer a refund back to your original payment method provided we hear from you within 7 days of the delivery date, or can offer an exchange (or credit) within 14 days of the delivery date.
To return an item, email us at shop@sundayhomestore.co.nz within the above timeframes. We do not accept returns outside of these timeframes.
Shipping Costs
It is the customer’s responsibility to safely return an item, so we recommend using a tracked courier service.
The cost we paid to ship your original purchase to you is non-refundable and will be deducted from your refund/exchange amount. If you received free shipping, there is still a cost of shipping that we paid to the courier that will need to be deducted. We may also charge for shipping exchange items out to you.
Limits on Returns Policy
Damaged/Faulty Items
Please contact us immediately if anything arrives damaged/is faulty, and we'll put it right. Email shop@sundayhomestore.co.nz with your order number, and include some photos or a video.
For courier damage, it is important you let us know the same day you receive your order.
We may need you to send the item(s) back to us - but if that’s the case, we'll arrange the courier and pay for it. Once we receive the item, we’ll assess it and then replace the item for you, or if we can't replace it, we'll refund you in full or offer you a credit - your choice.
Timeframes
We'll process your return (dispatch your replacement/exchange item, process your refund, or have a credit ready for you to go shopping again) within 2 working days of receiving your return.
Questions?
We're here to help - email shop@sundayhomestore.co.nz or give us a call during store hours (10am-4pm daily) on 022 453 2458
We want you to love what you ordered from us - but if you don’t, you’re welcome to return it in accordance with our Returns Policy.
To be returned, an item must be in its original condition and original intact packaging, with no signs of use or wear.
We can offer a refund back to your original payment method provided we hear from you within 7 days of the delivery date, or can offer an exchange (or credit) within 14 days of the delivery date.
To return an item, email us at shop@sundayhomestore.co.nz within the above timeframes. We do not accept returns outside of these timeframes.
Shipping Costs
It is the customer’s responsibility to safely return an item, so we recommend using a tracked courier service.
The cost we paid to ship your original purchase to you is non-refundable and will be deducted from your refund/exchange amount. If you received free shipping, there is still a cost of shipping that we paid to the courier that will need to be deducted. We may also charge for shipping exchange items out to you.
Limits on Returns Policy
- Sale items cannot be returned, exchanged or refunded.
- Earrings, skincare and perfume cannot be returned or exchanged due to hygiene reasons, so please choose carefully.
- Art prints are made to order and therefore cannot be cancelled, returned, exchanged or refunded.
- Gift vouchers are unable to be refunded once purchased. Items paid for with a gift voucher cannot be refunded for cash but can be exchanged or credited back to a gift voucher of course.
Damaged/Faulty Items
Please contact us immediately if anything arrives damaged/is faulty, and we'll put it right. Email shop@sundayhomestore.co.nz with your order number, and include some photos or a video.
For courier damage, it is important you let us know the same day you receive your order.
We may need you to send the item(s) back to us - but if that’s the case, we'll arrange the courier and pay for it. Once we receive the item, we’ll assess it and then replace the item for you, or if we can't replace it, we'll refund you in full or offer you a credit - your choice.
Timeframes
We'll process your return (dispatch your replacement/exchange item, process your refund, or have a credit ready for you to go shopping again) within 2 working days of receiving your return.
Questions?
We're here to help - email shop@sundayhomestore.co.nz or give us a call during store hours (10am-4pm daily) on 022 453 2458