Returns + Exchanges


Damaged/Faulty Orders

It doesn't happen often, but if your items are damaged or faulty in some way, we'll make it right.

Email as soon as possible. For courier damage, it is important that you let us know the same day you receive your order. 

We might need you to send the item(s) back to us - but if we do, we'll arrange and pay for this. We'll then replace the item for you, or if we can't replace it, we'll refund you in full or offer you a credit - your choice. 

Want to Return Something?

To return a purchase for an exchange or credit, come and visit us in-store
or email

Items must be returned within 14 days of the purchase date.

If the return relates to an online order or change of mind, you'll need to advise
us of your intention to return within 5 days of receiving your order.

Once you return your purchase to us, we'll set up a credit or exchange for you. (In some cases, and at our discretion, a refund may be offered instead of a credit.)

Items must be unused and in the original packaging, in as-new, saleable condition.

We do not accept change of mind returns on art/prints, skincare, underwear, perfume or earrings, so please choose carefully.

Sale purchases are final - no returns or exchanges are available on sale items. 

    Sending Returns to Sunday

    Whilst a returned package is in transit back to Sunday it is still the customer's responsibility. For this reason, we recommend using a tracked service (courier or NZ Post tracked), because we can't take responsibility for lost packages. 

    Cost of Shipping Returns
    As with most online stores, the
     cost of shipping a return/exchange back to us is the customer's responsibility. 

    Shipping costs of your original purchase are non-refundable - this means that the cost of shipping may be deducted from your refund/exchange amount (if you received free shipping, there is still a cost of shipping that we paid to the courier, that will need to be deducted). We may also charge for shipping exchange items out to you.

    Our courier prices are very low, and we always do what's fair.

    We'll process your return (send you your replacement/exchange items, give you your refund, or have a credit ready for you to go shopping again) within 3 working days of receiving your return.

    A refund, if given, is made back to your original method of payment.

    Limits on Returns Policy 

    •  Items must be returned within 14 days of the purchase date.

    • Product(s) must be returned in unused as-new condition, including intact labels and packaging. 
    • Sale items cannot be returned, exchanged or refunded.

    • We cannot refund/exchange skincare, perfume, underwear, earrings or art prints, sorry.
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