Items Purchased Online

We want you to love what you ordered from us - so if you don’t, you’re welcome to return it, in accordance with our Returns Policy.

To be returned, an item must be in original condition with original intact packaging, with no signs of use or wear.

If you'd like a refund, be sure to contact us within 7 days of the delivery date. Refunds are deposited back to your original payment method.

We can offer an exchange (or credit) if you contact us within 14 days of the delivery date. 

To return an item, email us at shop@sundayhomestore.co.nz within the above timeframes. We do not accept returns outside of these timeframes.

Shipping Costs

It is the customer’s responsibility to safely return an item, so we recommend using a tracked courier service.

The cost we paid to ship your original purchase to you is non-refundable and will be deducted from your refund/exchange amount. If you received free shipping, there is still a cost of shipping that we paid to the courier that will need to be deducted. We may also charge for shipping exchange items out to you.

Items Purchased In-Store

We can happily offer an exchange or credit on items purchased in-store, if returned with proof of purchase within 14 days following the date of purchase. (If you have a Gift Exchange card with a later expiry date, we will honour this.)

We do not offer refunds on in-store purchases.

Exclusions on Returns Policy

• Sale items cannot be returned, exchanged or refunded.
  
  
• Earrings, skincare and perfume cannot be returned or exchanged due to hygiene reasons, so please choose carefully.
  
  
• Art prints are made to order and therefore cannot be cancelled, returned, exchanged or refunded.
  
  
• Gift vouchers are unable to be refunded once purchased. Items paid for with a gift voucher cannot be refunded for cash but can be exchanged or credited back to a gift voucher of course.
  
  

Damaged/Faulty Items

Please contact us immediately if your order arrives damaged/is faulty, and we'll put it right. Email shop@sundayhomestore.co.nz with your order number, and include some photos or a video.

For courier damage, it is important you let us know the same day you receive your order.

We may need you to send the item(s) back to us - but if that’s the case, we'll arrange the courier and pay for it. Once we receive the item, we’ll assess it and then replace the item for you, or if we can't replace it, we'll refund you in full or offer you a credit - your choice.

Questions?

We're here to help - email shop@sundayhomestore.co.nz or give us a call during store hours (10am-4pm daily) on 022 453 2458